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Refunds & Exchanges

8 phrases with native audio and pronunciation. Tap play to listen — everything on this page is free to read.

1. 이 상품을 구매했는데 제품에 결함이 있어서 환불을 받고 싶습니다.

   I purchased this item, but there's a defect in the product, so I would like to get a refund.

2. 사진과 실물이 다르기 때문에 제품을 교환해 주실 수 있나요?

   The actual product is different from the photo, so could you please exchange it for me?

3. 지난주에 이 옷을 샀는데 처음 입었을 때 솔기가 터져 있었어요.

   I bought this clothing last week, and when I wore it for the first time, the seam was torn.

4. 상품이 배송 중에 손상되었으니 환불 처리를 부탁드립니다.

   The product was damaged during shipping, so I would appreciate it if you could process a refund.

5. 색상이 주문한 것과 다르게 도착했는데, 교환이 가능할까요?

   The color arrived different from what I ordered. Would it be possible to exchange it?

6. 이 제품은 설명서에 나온 기능이 제대로 작동하지 않아서 반품하고 싶습니다.

   This product doesn't work properly as described in the manual, so I want to return it.

7. 크기가 맞지 않아서 더 큰 사이즈로 교환해 주실 수 있을까요?

   The size doesn't fit me, so could you exchange it for a larger size?

8. 제품에 불량이 있어서 구매한 지 일주일 안에 환불을 요청합니다.

   There is a defect in the product, so I am requesting a refund within one week of purchase.