Learn Korean › Conversations › situations

Store Complaints

14 phrases with native audio and pronunciation. Tap play to listen — everything on this page is free to read.

1. A customer walks up to the service counter holding a shopping bag, looking a little annoyed.

2. Customer

   저기요, 지난주에 여기서 산 이어폰인데요, 한쪽에서 소리가 안 나요.

   Excuse me, these are earphones I bought here last week, but one side has no sound.

3. Manager

   아, 그러셨어요? 불편을 드려서 정말 죄송합니다. 제품 좀 확인해 주시겠어요?

   Oh, is that so? I'm truly sorry for the inconvenience. Could you let me take a look at the product?

4. Customer

   네, 여기 있어요. 새 건데 벌써 이러니까 좀 당황스럽네요.

   Sure, here it is. It's brand new but already like this, so I'm a bit flustered.

5. Manager

   확인해 보니 정말 불량이 맞네요. 혹시 영수증 좀 보여 주시겠어요?

   Having checked it, it really is a defect. Could you show me your receipt, please?

6. Customer

   영수증은 문자로 받았어요. 잠깐만요… 여기 이거 확인해 주세요.

   I got the receipt as a text message. One second… please check this one.

7. Manager

   네, 확인됐습니다. 그럼 새 제품으로 교환해 드릴까요, 아니면 환불해 드릴까요?

   Yes, it's confirmed. Would you like an exchange for a new product, or a refund?

8. Customer

   음… 같은 제품이 또 불량일까 봐 걱정돼서요. 그냥 환불해 주세요.

   Hmm… I'm worried the same product might be faulty again. Just give me a refund, please.

9. Manager

   알겠습니다. 그런데 환불은 결제하신 카드로만 처리해 드릴 수 있어요.

   Understood. However, the refund can only be processed to the card you paid with.

10. Customer

    아, 그 카드 지금 안 가지고 왔는데… 다른 방법은 없을까요?

    Oh, I didn't bring that card with me right now… is there no other way?

11. Manager

    그러시면 계좌 환불도 가능해요. 계좌번호를 여기에 적어 주세요.

    In that case, a bank transfer refund is also possible. Please write your account number here.

12. Customer

    다행이네요. 그럼 이 종이에 적으면 돼요? 언제쯤 입금돼요?

    That's a relief. So I write it on this paper? Around when will the money come in?

13. Manager

    네, 거기에 적어 주시면 오늘 안으로 바로 처리해 드릴게요. 정말 죄송했습니다.

    Yes, if you write it there, I'll process it right away, within today. I'm very sorry about this.

14. Customer

    빨리 처리해 주셔서 감사해요. 그럼 잘 부탁드릴게요.

    Thank you for handling it quickly. Then I'll leave it in your hands.